Most jobs require employees to communicate clearly and positively with others. Communication is key to corporate success. However, the problem with the term “good communication skills” is that it is so common that it can be difficult to define.

What are Communication Skills?

It is important to recognize that communication can take place in many contexts and ways when defining communication skills. We use many communication skills to communicate and get information, including writing, speaking and body language. Strong communication skills are about communicating information clearly and concisely to others.

  • It is the communication of messages clearly and concisely to the audience.
  • Communication is about understanding instructions, learning new skills, making requests, asking questions, and communicating information.
  • Employers are looking for communication skills.
  • Communication is about understanding your needs, asking questions, and communicating key information.

Voice and accent tests help employers to find the best candidates or employees for their companies or business. Voice and accent test tells the candidates or employees, speaking power,how they treat or handle customers, effectiveness,how they give solutions to the customers, soft skills, e.t.c. voice and accent test is mandatory by all BPO companies 

Communication Skills are Essential in the Workplace

Today’s highly competitive job market requires communication skills. Recruiters are looking for people who can communicate information, negotiate, and deal confidently with customers.

Listening carefully, speaking clearly, and making others feel comfortable are important.

The Top 10 Communication Skills

  1. Emotional Intelligence

Emotional intelligence is the ability to understand your emotions and manage them so that you can communicate effectively, avoid stress and overcome challenges.

This skill is acquired over time rather than being learned.

There are four major strands of emotional intelligence.

  • Self-awareness
  • Self-management
  • Social awareness
  • Management of relationships
  1. Clarity and Cohesion

Communication is more than just saying the right things. It is about communicating messages.

Before you begin a conversation, send an email, or start a discussion, think about the purpose of your communication and the information you want to get.

A lack of clarity or cohesion can cause poor decisions and confusion.

  1. Friendliness

You must set the right tone in all communication. A friendly tone encourages others to communicate with you. Personalize your messages when you are working with colleagues or partners. A great way to personalize your message is to wish the recipient a happy weekend.

  1. Confidence

Confidence is essential in all interactions. Maintaining eye contact in a conversation is one way to convey confidence. Another way is to use a friendly but firm tone over the phone with people.

Avoid being too aggressive. This will make it difficult to accomplish what you want.

  1. Empathy

Everyone will have their own opinions about what should be done in a fast-paced work environment. You should respect the opinions of your coworkers and partners, even if they disagree with you.

Empathy can also be beneficial when talking with customers in certain customer-facing roles.

This is about understanding the viewpoints of others and respecting them, even if their views are different.

  1. Respect

Empathy is the first step to communication skills and respect.  Respecting the opinions and ideas of others will make them more open to communicating with you. Both active listening and simply using the name can be very effective. When you send emails, make sure you aren’t insincere.

7. Listening

Communication is all about listening. Active listening is a way to take the time to hear what others are saying. Listen to the words of others, ask questions, clarify points, and then rephrase them, so you are sure you understand.

8. Open-Mindedness

Do not have a plan when you enter into communication. For strong communication to be effective, one must have an open mind and a willingness to understand the points of view of others. A more open approach to a conversation is better for a positive outcome.

9. Tone of Voice

Your voice can determine the tone of the conversation. The recipient will respond more favorably if you begin the conversation aggressively or ineffectively. Tone refers to the emotion you use, volume and level of communication. A sentence can have many meanings depending on how you emphasize words and your voice tone. For example, you should keep your voice calm and polite in a customer complaint situation. An unfriendly tone will only make the situation worse.

10. Asking good questions

Asking good questions can improve communication and the outcome of conversations.

Always aim to ask open-ended, non-binding questions during a conversation. These questions are accompanied by prompts that encourage recipients to discuss specific points. They also require more detailed answers. 

For example, “Tell me about …” To ensure you reach your goals, ask questions such as clarifications, hypothetical scenarios, and open-ended questions. You will likely need to demonstrate your communication skills in a competency-based interview.

These are some questions you might be asked:

  • “Give an example of your approach to a sensitive or difficult situation that required extensive communication.
  • “Tell me about a situation when you had to explain a process or issue to a colleague (or coworkers) at work.
  • “Tell me about the time you taught someone something.”
  • “How can you explain things to others?”

What jobs require communication skills?

Nearly every job requires communication skills. The job you apply for will determine the communication skills and the extent to which they will be used.

These are examples of careers and the communication skills that are most desired for each one:

  • Teaching. Teachers must have various communication skills, including clarity, active listening, empathy and understanding. Teachers must have excellent listening skills to understand students’ difficulties and write reports and plans to help them.
  • Financial Services. Finance professionals must communicate clearly in writing, but they also need to listen to others, such as stakeholders, partners, and employees. Financial accountants must be able to ask questions and build a complete picture of the company.
  • Marketing. Communication is key in a marketing job. Marketers will need to communicate with business owners to learn about their clients. They will also need to ask questions and enter into negotiations with confidence to secure new business. This requires a unique combination.
  • Human Resources. The human resource staff must ask the right questions and communicate clearly. They also need to draft documents, such as policies and contracts. They will need to be able to trust people and act with discretion.

In your CV or interview, emphasize communication skills

When creating your CV, be sure to review the job description as well as the person specification. Pay particular attention to any mentions of communication skills. These communication skills can be added to your resume/resume in a skills section. You should provide evidence that you have used these skills.Do not just state that you are good at communicating.

Make sure the skills are relevant to the job description. You could, for example, mention your customer-facing skills. This would allow you to show that you can deal with customer complaints in a respectful, empathetic manner. It will help the customer resolve their problem and create a positive impression about the company as someone who cares about them.

You could also mention your strong negotiation skills in business development or sales. This will help you secure a deal on a large scale. Although it is important to keep your resume short, you might want to include a few relevant skills in a cover letter. You can improve your communication skills if you are invited for an interview. Employers always look to see how you communicated in past roles or during your academic studies.

Discuss your communication skills test during the interview. Think about a project you have completed at work or university and how you worked with others to complete the project on schedule. Make sure to be as benefit-focused in your answers as possible.

You would then give an example of how your communication was effective and then say what benefits this had, such as making a negative customer experience a positive. You can draw from many examples, but be sure to display them prominently on your CV. Also, make sure they are explained clearly during your interview.

Final Words

In today’s world communication skills are very important in all domains and sectors. It also helps to boost up your career. The person with good communication skills gets a job easily, closes projects easily, makes a good impression over others, etc. There are a lot of benefits of good communication skills. 

The Company “Mercer Mettl”, Helps candidates or employers to make their careers or to achieve good opportunities in their career with good communication skills. “Mercer Mettl” also helps you to improve your voice and accent test when speaking english.