Reliance Jio has already started its commercial operations in India this month. The telecom operator has started Free Welcome offer till 31st December 2016 to all new customers.
Since its public beta testing, Reliance Jio has been demanding to assign interconnect points to the operator. Due to less number of operational E1 Interconnect points, the company is facing huge number of call failure.
The condition has gone worse since it started commercial launch. Reliance Jio says that incumbent operators are not providing Point of Interconnect, due to which its customers are facing call failures.
Calls on Reliance Jio to other telecom operators and vice versa are failing miserably. As per Reliance Jio Call failures rate are increasing day by day. Around 10 Crore Call Failure/day are occurring between Reliance Jio and Airtel, Vodafone and Idea.
RJIL’s Reliance Jio immediate requirement of operational interconnection capacity estimated based on transparent industry practice is of the order of 4,000 – 5,000 E1s per operator for the three incumbent operators and it is therefore apparent that at the current rate, the incumbent operators have not demonstrated any real intent to resolve this issue.
The continued denial of requisite PoI’s is in clear violation of the License conditions and TRAI regulations on quality of service by the incumbent operators. Considering the current working E1s, including the proposed augmentation by the incumbent operators, would still be far lesser than what is required to meet QoS parameters, more concrete action is warranted from the incumbent operators.
Reliance Jio also alleges that incumbent operators also denying Mobile Number Portability (MNP) to its network. Most of the porting requests to the three operators are still getting rejected for unsubstantiated reasons.