FedEx Express, the world’s largest express transportation company and a subsidiary of FedEx Corp. (NYSE: FDX), has launched FedEx Delivery Manager in India. The new interactive e-commerce delivery solution allows retailers to provide extra flexibility to their customers in India by allowing them to customize the timing and location of their deliveries at no extra cost.
Recipients expecting deliveries to their residence will receive a notification by email from FedEx when their package is shipped. The recipient can choose to change the delivery instructions in a few simple steps via a secured website. This is available for both international and domestic shipments.
“E-commerce, is reshaping the logistics industry in India,” said Philip Cheng, vice president Ground Operations for FedEx Express in India. “The launch of FedEx Delivery Manager demonstrates our efforts to strengthen our last-mile delivery capabilities and provide flexibility and convenience to our customers, whose needs are evolving.”
The launch of FedEx Delivery Manager in India is part of a global expansion to 52 countries.
FedEx recognizes the importance of providing efficient and flexible shipping process to small and medium sized enterprises (SMEs) that sell products online. According to a recent IBEF report, the e-commerce market in India is expected to touch USD64 billion by 2020 and is transforming the lifestyle of the Indian consumer—seeking convenience, comfort and a variety of hassle-free options. Logistics is a key enabler for growth of the e-commerce retail sector and is increasingly emerging as a differentiator in terms of customer service and satisfaction.
The addition of FedEx Delivery Manager further strengthens FedEx existing value-added services for the e-commerce segment and complements FedEx® Delivery Signature Options and Collect on Delivery.